 Step OneIf you need to exchange an item, please call customer service and press 3 for a Return Authorization Number. Merchandise can not be returned with out a Return Authorization Number from Wheelfire. A customer service representative will then walk you through the steps for your return or exchange.
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Terms and Conditions
There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise any condition that is not brand new. Any tires or wheel and tire packages are considered in used condition once they have been mounted on a vehicle and driven on.
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Packaging
Merchandise must be completely repackaged in the original packing for return or wrapped in plastic and boxed before they are returned to us. You own the wheels until we clear the product any damaged due to improper shipping result in the customer not receiving credit on damaged wheels. Please make sure you package correctly.
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If the product does not fit
There are many factors that determine wheel fitment. If your car is not eligible for the Wheelfire fitment guarantee a sales rep will get in touch with you and you will be asked to sign a waver accepting a non fitment guarantee. In accordance with our Fitment Guarantee, Wheelfire will pay 100% of the costs to ensure proper fitment or exchange for a different application of the same product to ensure proper fitment. Exchanges are accepted if the merchandise does not fit the vehicle properly. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom computer numerical control (CNC) machining. This technology is proven and been excepted in the wheel industry for over 50 years. Wheelfire only uses certified technicians.
TIMING: If your product has a fitment issue, you must contact Wheelfire Customer Service Department within 48 hours of merchandise delivery to report the issue. NO EXCEPTIONS
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Damaged during shipping - Wheelfire is Insured
All orders processed by Wheelfire must follow a strict quality check that insures that wheels and tires arrive in perfect condition. We do touchless mounting and Road force balancing. Wheelfire ships in a very effective way to prevent any damage.
With all this protection damage is a rare issue If by chance your order does get damaged during shipping, Wheelfire will negotiate a price or offer to exchange the damaged item at no additional cost. As soon as you notice the damage contact our Customer Service Department. You will be asked to e-mail a picture of the damage and then your new order will be shipped as soon as the damaged product arrives to the our warehouse. Save all packaging material, including box tires and wheels were shipped in. The carrier will then pick up and inspect the damaged merchandise to return to Wheelfire.
TIMING: If your shipment has arrived damaged, you must contact the Wheelfire Customer Service Department within 48 hours of receipt to report the damage.. No EXCEPTIONS
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If you receive the wrong merchandise - NO COST
All orders processed by Wheelfire follow a strict quality procedure. Every order is checked by our sales managers, then they are checked by our shipping managers and signed off on when the labels are applied to the correct box. With all these precautions there is still a chance for human error. In the rare occasion that a mistake is made Wheelfire will cover 100% of the cost to pick up and send out the correct product. You are covered. Call customer service to report the situation.
TIMING: If you receive the wrong product, you must contact the Wheelfire Customer Service Department within 48 hours of receipt to report the issue. No EXCEPTIONS
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If for some crazy reason you don’t like your wheels. This never happens
If you don’t like how your wheels or tires look, you can exchange them for another wheel or tire of equal or greater value. Customers will only have to pay for shipping charges to and from Wheelfire and a 20% restocking fee, as well as any difference in price plus all duties and taxes. If the exchange is for a Wheel and Tire package, the customer will also have to pay a $100 mounting and balancing fee. Plus shipping both ways which amounts to a total of $200.
TIMING: If you don't like the look of your wheels, you must contact the Wheelfire Customer Service Department within 48 hours. No EXCEPTIONS
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