Step One
If you need to return or exchange an item, please call customer service and press 3 for a Return Authorization Number. Merchandise can not be returned with out a Return Authorization Number. A customer service representative will then walk you through the steps for your return.

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Terms and Conditions
There are no returns on used or damaged merchandise.

TIMING: If you would like to return a product, you must contact the Wheelfire Customer Service Department within 15 calendar days of delivery. All merchandise must be in new condition . For customers purchasing wheels only, once a tire is mounted on a wheel no returns will be allowed. Shipping and labor are non-refundable.

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Fees
In the case where a customer prefers a return for refund, instead of an exchange and the merchandise is returned in new condition, the customer will only be a assessed a 20% restocking fee, plus shipping charges to and from Wheelfire. The restocking fee also applies to shipments that are refused, as well as orders cancelled prior to shipping that already have begun the order fulfillment process. If the return is for a Wheel and Tire package, the customer will also be assessed a $40 dismounting fee for all wheel sizes.

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Packaging
Merchandise must be completely repackaged in the original packing for return or wrapped in plastic and boxed before they are returned to us. We are not able to give credit on merchandise which has been damaged during return shipping due to improper packaging. It is the customer's responsibility to make sure the wheels are packaged correctly and protected from being damaged.

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