Customer Service Hours

Our number one rated Customer Service is open Monday through Friday from 9:30AM until 7:00PM EST, Saturday from 10:00AM until 2:00PM EST.

How to Reach Us

If you would like to contact the customer service department please contact us by e-mail at or dial us directly by phone at 1-866-450-FIRE(3473) and press option 3.

Where is my order?

To track an order please visit and input your tracking numbers. Tracking numbers will be sent to your email once they leave our warehouse.

For more information: Visit our Terms & Conditions section.